Some Contributing Factors To Cell Phone Problems

Hi,
There are many reasons why cell phone companies seem disorganized and inefficient. Over the last 15 to 20 years there have been a huge number of acquisitions and mergers in the industry. In many instances long before one merger was completed, another company would purchase the merged company. This resulted in incomplete merged billing systems which created headaches for consumers. To expedite combining customer service departments, cell phone carriers found the need to issue generic customer service guidelines in handling accounts. Due to the restrictions built into generic customer service guidelines, solutions to billing problems are difficult to find. Government regulation to the cell phone industry could solve some of these problems. The airline industry, which is heavily regulated, when through multiple mergers and acquisitions. That industry certainly suffered growing pains. However, because of regulation, it wasn't allowed to add arbitrary charges and third party billings to airline tickets. At the very least, Federal regulation of the cell phone industry could stop third party billing. Until some sort of regulation is implemented by the Federal government, there will be continual problems in the cell phone industry. Tomorrow I'm going to begin talking about what to do when "ends don't meet".
Until then,
Alan