Round Two With The Cell Phone Carrier

Hi,
Thanks to our experience in navigating the electronic maze of menu options when we called about our last bill, this time we are able to punch through them and reach a customer service representative within a few minutes. When we question the customer service representative about the mysterious $9.99 charges on our phones we are told the following:
1) These charges are third party billing charges. It is explained that a third party billing occurs when the carrier allows certain companies to add their bills to our cell phone account.
2) These particular charges are for ring tones.
3) We are given a text message address to text the company to tell them to cancel our service.
4) The customer service representative agrees to credit our account when we explain that we didn't order the ring tones and we don't know anything about them.
5) The representative offers to block this particular company from being able to add any more charges to our cell phone account.
We end our conversation impressed with the amicable and helpful demeanor of the customer service representative.
We follow the instructions given to us by the representative and text message the cancellation request to the ring tone company. The ring tone company responds by saying that we downloaded their service. We contact the ring tone company via email to tell them they are in error. Ring tones were never used on our phones. We investigate the ring tone company and discover that they offer games, music, and other add-ons for cell phones. No one on our family plan has ever heard of them. The ring tone company maintains that their service was downloaded by us, but agrees to cancel it, and block our numbers from accepting any of their services in the future.
On Monday, I'm going to talk about the impact of adding another cell phone to a family plan.
Have a good weekend!
Until then,
Alan