Adding A New Cell Phone To The Family Plan

Hi,
From time to time cell phone companies offer promotions to add new phones to your family plan which include no activation fees and a free phone. When we take advantage of one of these offers, some interesting things happen to our bill. The first item we notice on our bill is that the requested identical text messaging plan costs 50% on the new phone than the existing phones. The activation fee is included on our statement. Also, the additional phone charge of $10.00 is double billed @ 2 $10.00 charges on the statement. Finally, there are charges for text messaging on the new phone even though an unlimited text messaging plan was requested. When we explain our various billing problems to the customer service representative, the representative has no record of what was promised at the time we added the new phone. It is necessary to talk to a supervisor. The supervisor has no explanation for the double monthly charges, or the text messaging charges. She readily agrees to credit the account for not only the erroneous text messaging charges, but the double billing and the activation fee as well. After talking to the cell phone carrier, we get a sinking feeling that it is going to take time each month to reconcile the cell phone bill and rectify it. Tomorrow I'm going to talk about dealing with faulty phones and service problems.
Until then,
Alan